UPDATE: So, when the front office finally got around to sending the linemen (a man and a woman, actually) out, everything was cool. They worked their butts off, scaling ladders and clambering around the pole and the roof and all, and got everything working.
It's interesting- I've never had a complaint about the line workers for the cable company, phone company or UPS- the people in the field are always friendly, knowledgeable, diligent, hard-working and get the job done, no matter what the weather or circumstance. It's the folks in the office who are dirtbags. In all 3 cases. I could tell you stories about dealing with the office staff at UPS, boy...
We had a big storm blow through here around 3 pm yesterday. Took out a bunch of trees, power and phone service around town. Took a big limb of a tree out front, and one of our phone lines with it, one half of the line dangling in the street, the other half dangling off the porch. It also bumped our other phone line down to about 8 feet above the street, where the first big truck that goes by is going to rip it down (and that's the last you'll hear from me).
So, we called Verizon yesterday afternoon and used their automated message system to leave a problem report for "line down". We knew they had a lot to do, so we waited until this morning to call back and check the status of our job. The computer told us we had reported a problem with our phone jack inside the house, and they'd check it later in the week.
no no no. That's NOT what we reported.
So we called them up, and got a live person. Told her the wires are down in the street and hanging low over the street. She said she'd change it, and somebody would call back within the hour.
No call back.
So I went online and used their website form to fill out a report, and checked the box that said "line down or in street".
Waited about 6 hours, went back up to check the status and saw the report now said "no dial tone" as the problem, and we are scheduled to be visited in 2 days.
have now sent off a somewhat tense email to Verizon, and sent another message back through the website. We'll see what happens. Not sure what part of "line down" they are not picking up on. They were friendly and attentive enough back when they were selling us services...
Did I mention Verizon sucks?